GoTo Connect guide
GoTo Connect vs Microsoft Teams
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GoTo Connect is built for customer-facing communications—calls, SMS, AI receptionist, and omnichannel inbox—while Microsoft Teams excels at internal chat and meetings. Many Australian SMBs keep Teams for collaboration and use GoTo Connect for phones and customer engagement.
How does GoTo Connect work with Microsoft Teams?
You can keep Teams for day-to-day staff collaboration while GoTo Connect handles inbound and outbound customer calls, SMS campaigns, and social messaging. That split avoids complex Teams Phone licensing for teams that mainly need reliable customer contact.
When should an SMB choose GoTo Connect over Teams Phone?
Choose GoTo Connect when your priority is answering every customer call, running SMS campaigns, and managing WhatsApp or social messages in one inbox. Teams Phone fits better when telephony must live entirely inside Microsoft 365 with no separate vendor.
Watch: GoTo Connect and Microsoft Teams
Frequently asked questions
- Can we use GoTo Connect and Microsoft Teams together?
- Yes. Many businesses use Teams internally and GoTo Connect for customer communications, AI receptionist, and SMS without replacing Teams.
- Does GoTo Connect replace Teams meetings?
- No. GoTo Connect includes video meetings, but most teams that already use Teams keep Teams for internal meetings and use GoTo for customer channels.
- Is Teams Phone licensing required?
- Not for customer communications on GoTo Connect. You avoid heavy Teams Phone licensing when GoTo handles your business phone and messaging.